Privacy Policy

1. Introduction

Cloudwise MaaS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and platform (collectively, the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, company name, and billing information when you create an account or make a purchase.
Usage Data: Information about how you use our Service, including API calls, model usage, and feature interactions.
Content: Images, videos, text, and other content you upload or generate using our Service.
Communications: Messages, feedback, and other communications you send to us.

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
Usage Information: Pages visited, time spent on pages, clickstream data, and access times.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store preferences.

3. How We Use Your Information

We use the information we collect for various purposes:

To provide, maintain, and improve our Service
To process transactions and send related information
To send technical notices, updates, and support messages
To respond to your comments, questions, and requests
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues and security threats
To personalize your experience and provide relevant content
To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, and cloud hosting.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
Protection of Rights: We may share information to protect our rights, privacy, safety, or property, or that of our users or others.
With Your Consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your information to another service
Opt-Out: Opt out of certain data processing activities, such as marketing communications
Cookies: Manage cookie preferences through your browser settings

To exercise these rights, please contact us at maas@cloudwise.com.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: maas@cloudwise.com

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